FAQ

Creating an account is quick. Go to the registration page, enter your basic details, and complete phone verification to activate your profile and qualify for the signup bonus. Use accurate information—especially your name and contact details—so verification and redemptions go smoothly later.If you already have an existing ParlayPlay account, you may be able to link it during setup for an even bigger welcome reward (where available). Once you’re in, you can browse games immediately using Gold Coins, and you’ll see your Sweeps Coins balance (if granted through promos) in your wallet.If you run into issues during signup (like not receiving a verification text), check your signal, confirm your number is correct, and try again after a minute. If it still doesn’t arrive, support can help by email.

SpinPals Casino offers a signup welcome bonus of 30,000 Gold Coins + 3 Sweeps Coins, and it’s automatic—no bonus code needed. If you link an existing ParlayPlay account (when eligible), the welcome reward can be doubled to 60,000 Gold Coins + 6 Sweeps Coins.This bonus is credited instantly after account creation and phone verification. There’s no deposit required to receive it, and it can be used across casino-style games.Gold Coins are for fun gameplay and aren’t redeemable. Sweeps Coins can become eligible for redemption once you meet the playthrough requirement and complete verification.Promotions can change, so always check your Promotions/Rewards area for the latest details and eligibility notes.

At this time, the main no-deposit offers at SpinPals Casino typically do not require a code. The welcome bonus and many daily rewards are either applied automatically or claimed with a button inside your account.If SpinPals ever runs a limited-time code offer, it will usually appear in your promotions area or be shared through official channels. Be cautious of third-party sites promising “guaranteed codes”—using unofficial offers can lead to confusion or disqualification if they aren’t legitimate.Best practice: rely on in-account promotions and verified communications, and claim rewards directly from your dashboard.

SpinPals Casino operates under a sweepstakes model. That means you’re typically purchasing Gold Coins packages for entertainment, and promotions may include bonus Sweeps Coins. Sweeps Coins cannot be purchased directly, and Gold Coins are not redeemable.For Gold Coin purchases, SpinPals supports common payment options including Visa, MasterCard, American Express, Discover, and Apple Pay (availability may vary by bank and device settings).If you’re simply looking to play, Gold Coins get you into games immediately. If your goal is redemption, Sweeps Coins earned through promotions (or included as a bonus with eligible packages) are the currency tied to prize redemptions—after playthrough and verification.

Sweeps Coins can be redeemed once you meet requirements and your account is verified. Key points: Minimum redemption: 100 Sweeps Coins. Playthrough requirement: 1x on Sweeps Coins (details below). Typical processing time: bank transfer in about 2–5 business days after verification.If it’s your first redemption, expect an extra bit of time for identity checks. To avoid delays, make sure your profile details match your verification documents and that your banking information is entered correctly.SpinPals may also review redemptions for security and fairness—this helps protect players and keeps the platform running clean.

A 1x playthrough on Sweeps Coins means you need to play through the amount of Sweeps Coins you plan to redeem one time before it becomes eligible.Example: if you received 3 Sweeps Coins from a promo, you generally need to wager 3 Sweeps Coins across eligible games before those Sweeps Coins count toward redemption eligibility.At SpinPals, all casino-style games contribute 100% toward the 1x requirement (slots, table-style games, and similar titles). That keeps it simple: play what you like, and you’re still progressing.Remember: Gold Coins are just for entertainment and don’t apply to redemptions.

SpinPals Casino features multiple daily-style rewards that keep your balance growing. Daily Login Bonus: starts around 3,000 Gold Coins + 0.3 Sweeps Coins, and increases as your streak builds (bigger milestones weekly, with a larger reward around day 28). This bonus usually requires you to press “Claim” in the Daily Bonus area, and it refreshes every 24 hours. Miss a day, and the streak may reset.Daily Wheel Spin: a once-per-24-hours spin that can award prizes up to 5 Sweeps Coins (or an equivalent Gold Coin prize), depending on the wheel result.These promos can be adjusted over time, so your in-account reward panel is the best source for today’s exact amounts.

SpinPals Casino offers a large casino-style library (1,500+ titles), including slot games and table-style options. The platform features content from well-known studios such as Pragmatic Play, Evolution Gaming, Hacksaw Gaming, BGaming (Softswiss), Booming Games, RubyPlay, Playson, Habanero, 3 Oaks, and more.If you like variety, you’ll appreciate having multiple design styles—classic reels, modern bonus-heavy slots, and studio-specific mechanics—so you can switch your pace any time without switching platforms.Game availability can vary by location and updates to the catalog, so if a favorite isn’t visible, check back later or contact support.

Yes—SpinPals Casino is designed to work smoothly on mobile browsers, making it easy to play on the go without needing a separate desktop setup. For the best experience: Use an updated version of Chrome or Safari. Keep a stable Wi-Fi or cellular connection. Close unused tabs if your device feels slow.If a game doesn’t load, a quick refresh or clearing the browser cache often fixes it. If not, support can help troubleshoot based on your device and browser version.

SpinPals Casino is available in 35 U.S. states. It is currently restricted in the following states: Alabama, Arizona, California, Connecticut, Delaware, Idaho, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, Tennessee, Washington, and West Virginia.Because rules and availability can change, your signup flow will usually confirm eligibility. If you’re traveling, you may also notice different access depending on your location at the time you log in.

Verification (KYC) helps confirm identity and protect accounts from fraud—especially before Sweeps Coins redemptions. While exact requirements can vary, you should expect to provide: Proof of identity (such as a government-issued ID). Proof of address (such as a recent utility bill or statement). Any additional details needed to match your account information.To speed things up, make sure your documents are clear, not expired, and that your SpinPals profile details match what’s on your ID. Once verified, future redemptions are usually much smoother.

Most quick fixes come down to a few common moves: refresh the page, switch browsers, clear cache, or try a different network. If you’re stuck in a loop (loading screens, stuck payments, or missing bonus claims), gather details before reaching out—device type, browser version, and screenshots help a lot.For direct help, SpinPals offers support via email at support@spinpalcasino.com. You can also check the FAQ again after updates, since common issues and solutions may be expanded over time.

SpinPals Casino prioritizes secure account access, fair play, and responsible participation. Verification and redemption reviews help keep the platform protected from fraud and multi-account abuse, and promotions are monitored to ensure they’re used as intended.If you ever feel like your play is getting out of balance, take advantage of personal limits, breaks, and self-control tools where available. The best sessions are the ones that stay fun, controlled, and stress-free.Security also starts with you: use a strong password, avoid sharing login details, and only access your account from trusted devices.