Terms and Conditions

These conditions of use explain the main rules that apply when you access or use the SpinPals Casino website, create a player account, play games, take part in promotions, and use related services (together, the “Services”).

By visiting the site, registering an account, or using any part of the Services, you agree to follow these site terms, along with any additional rules shown within specific products, games, or promotions. If you do not agree, please do not use the Services.

These platform rules are written to set clear expectations - what you can expect from us and what we need from you to keep the experience fair, secure, and responsible.

Who Can Use SpinPals Casino

SpinPals Casino is intended for adults only. You must be at least the legal gambling age in your jurisdiction (and in any case, not under 18) to register and play.

You are responsible for confirming that online gambling or social casino play (including sweepstakes-style promotions, where applicable) is legal where you are located. We may restrict or block access in certain states, countries, or regions, and we may change availability based on legal, regulatory, or risk considerations.

Creating Your Account the Right Way

To use the Services, you may need to create a player account. When you register, you agree that:

• The information you provide is accurate, complete, and kept up to date
• Your account is registered in your own legal name
• You will not create more accounts than the operator allows
• You will not use someone else’s details (including payment details)
• You will follow the rules shown on the site and inside promotions and games

If important details change (such as your address, phone number, or email), you should update them promptly to help avoid delays with verification, security checks, or redemptions.

Verification Checks (Identity, Age, and Payment Ownership)

To protect players and the platform, SpinPals Casino may request verification at any time. This can include documents or information to confirm:

• Your identity and age
• Your address or location
• That you control the payment method used
• Account activity consistency and security concerns
• Eligibility for certain offers or redemptions

If verification is required, some actions (such as withdrawals, redemptions, promotional credits, or account changes) may be limited until the review is completed. We aim to keep requests reasonable and relevant to the purpose of the check.

Your Account, Your Responsibility

Your login details are for your personal use only. You are responsible for keeping your username, password, and access methods confidential, and for all activity that occurs through your account (whether authorized by you or not).

Accounts may not be shared, transferred, sold, or used on behalf of another person. If you believe your account has been accessed without your permission, contact support as soon as possible so we can help secure it.

Deposits, Withdrawals, and Account Balances - What to Expect

Payment options may vary depending on your location, device, bank, and processing partner. SpinPals Casino may support payment methods such as Visa, MasterCard, American Express, Discover, and Apple Pay, but availability can change and some payment routes may be temporarily unavailable.

When you make a deposit or request a withdrawal/redemption, please keep in mind:

Processing times may vary based on verification status, payment method, internal security checks, and provider processing windows. Withdrawal and redemption requests may be reviewed before approval, especially where unusual activity, chargeback risk, or incomplete verification is detected. We may apply reasonable checks to confirm that transactions are legitimate and that funds and bonuses were obtained under the account rules. Balances shown on the site can change due to gameplay results, pending transactions, or adjustments related to errors or reversals (see the errors section below).

Bonuses, Promotions, and Bonus Terms That Matter

From time to time, SpinPals Casino may offer promotions such as welcome offers, daily rewards, referral bonuses, or other limited campaigns. Promotions are optional and may be subject to additional promotion-specific rules (“bonus terms”) shown on the offer page or within your account.

Common conditions may include eligibility requirements, time limits, eligible games, playthrough or wagering requirements, maximum conversion/redemption rules, and limits on how often a promotion can be claimed.

Examples of promotional rules you may see on SpinPals include:

Sweeps Coins may need to be played through at least 1x on eligible games before they become redeemable. A minimum eligible Sweeps Coins balance may be required before you can submit a redemption request. Only one redemption request may be allowed per account within a defined period, and a maximum amount per redemption may apply. Some offers may be limited by location - for example, certain promotions may be available only in the United States and may exclude specific states.

Always review the specific offer details before you opt in or participate. If a promotion conflicts with these platform rules, the promotion’s specific terms typically apply to that promotion.

Game Access, Features, and Service Availability

We work to provide a reliable experience, but we cannot promise that the website, every game, or every feature will be available at all times.

Availability may vary due to location restrictions, device compatibility, maintenance, software updates, game provider changes, or technical issues. We may add, remove, suspend, or limit games, promotions, features, or parts of the Services when needed. This helps us maintain security, comply with requirements, and keep the platform running smoothly.

Fair Play Standards and Prohibited Activity

SpinPals Casino is built around fair play. You agree not to misuse the Services or attempt to gain an unfair advantage. Prohibited behavior includes, for example:

Using the Services for unlawful purposes Providing false, misleading, or stolen information Fraud, collusion, or any attempt to coordinate play in a way that harms other players or the platform Chargeback abuse or intentionally reversing payments to avoid legitimate charges Bonus abuse (including patterns intended to exploit promotions, or using multiple accounts to claim the same offer) Using bots, scripts, automation tools, or unauthorized software Attempting to manipulate game outcomes, platform systems, or promotional mechanics Letting another person access or operate your account

If you’re unsure whether a behavior is acceptable, it’s safer to ask support before proceeding.

When SpinPals Can Limit Access or Take Action

To protect players and the integrity of the Services, SpinPals Casino may take reasonable action when we believe the rules have been broken, verification is incomplete, or activity appears risky or inconsistent with normal use.

Actions may include limiting certain features, placing promotions on hold, reversing promotional credits where rules were not met, delaying or freezing transactions for review, or suspending or closing an account. We aim to handle reviews fairly and proportionately based on the situation and the information available.

Errors, Display Issues, and Technical Interruptions

Sometimes systems don’t behave as intended. If a game malfunctions, a balance displays incorrectly, a promotion is credited in error, or a pricing or calculation mistake occurs, SpinPals Casino may correct the error and adjust the related account entries in a fair and reasonable way.

Interrupted sessions, connectivity problems, or device issues can affect gameplay. If something doesn’t look right, stop playing and contact support with the details (time, game name, and what you saw), so we can investigate.

Responsible Gaming Comes First

Gambling should be treated as entertainment, not a way to make money. We encourage you to play within your means and take breaks when needed.

SpinPals Casino may provide responsible gaming tools and controls that help you manage play. If you feel gambling is no longer enjoyable or is becoming a problem, we strongly encourage you to seek support and use available protections.

Ownership of Site Content and Brand Materials

The SpinPals Casino website, including its design, logos, branding, text, original content, and software elements, is owned by SpinPals Casino or used under license. You may not copy, reproduce, republish, distribute, or commercially exploit site materials without written permission, except where the law allows limited personal use.

Third-Party Providers and Linked Services

Some parts of the Services are supported by third parties, including game studios, payment processors, identity verification partners, and technical service providers. This means certain features may depend on external systems and their operational limits.

The site may also include links to third-party websites or services. If you choose to use them, you do so at your own discretion and subject to their own rules and privacy practices.

Liability Limits in Plain Language

We work to keep the Services secure and functional, but SpinPals Casino is not responsible for losses or damages caused by circumstances outside our reasonable control or not caused by our direct failure to act reasonably. This can include technical interruptions, user error, unsupported devices, internet connectivity problems, third-party outages, payment network delays, and events such as natural disasters or other force majeure situations.

Nothing in these service terms is intended to limit rights that cannot legally be excluded in your jurisdiction.

No Promises of Constant Availability

The Services are provided on an “as is” and “as available” basis. This means we cannot guarantee uninterrupted access, error-free operation, or that every game, feature, promotion, or payment method will be available in every location at every moment.

Updates to These Conditions of Use

SpinPals Casino may update these site terms from time to time to reflect operational changes, security improvements, legal requirements, or product updates. The most recent version posted on the website will apply from the date it is published, unless a different effective date is stated.

We recommend reviewing this page occasionally, especially before taking part in promotions or requesting withdrawals/redemptions.

Other Policies You Should Review

These account rules work alongside other important site policies and promotional rules. Depending on how you use the Services, you may also want to review our Privacy Policy, cookie practices, responsible gaming information, bonus terms, and any applicable AML/KYC guidance made available on the site.

Contact SpinPals Support

If you have questions about these platform rules or your account, you can reach our support team via email at support@spinpalcasino.com. If live chat is available in your region or on your device, you can also contact us through the site.

Using SpinPals Casino means following these service terms so the platform stays fair, secure, and clear for everyone. By continuing to access the site and play, you’re confirming that you understand the rules and agree to them.